Our prices include the legal sales tax. We cannot refund it to private individuals. Companies receive an invoice without VAT if they order by email. The invoice cannot be adjusted retroactively.

We are pleased that you want to get to know us personally! However, we don’t have a shop at our headquarters in Berlin. If you want to experience our products live before you make a decision, we recommend visiting one of our partner shops.

In the Relaxound online shop you will find the latest selection of our products 24/7. You can also buy them in well-run specialist shops.

Pay securely with us by credit card (VISA or Mastercard), direct debit, PayPal, Apple Pay or Klarna. 

We do not enclose a printed invoice with your delivery, but send it to you by email. This is more environmentally friendly and saves a lot of paper and printing costs. This way you can easily send your order as a gift.

Yes! You can see exactly where your package is. In your order confirmation you will find the details of our shipping service provider in order to track your shipment.

We deliver free of charge within Germany and the European Union! 

Within Germany we ship directly on the day of the order, at the latest on the following day. Your order will be with you within 3-5 working days. If not, let us know! Delivery within the European Union usually takes 5 to 10 working days. If you order from us and do not live in the EU, please contact our customer service for detailed information: [email protected].

We deliver free of charge within the entire EU. You can order from us even if you do not live in the European Union. Just write an email to [email protected] and we will check whether we can also deliver to your home country.

If you bought your device directly in the Relaxound online shop, please use our returns portal.

If you have bought a Relaxound product from one of our dealers that no longer exists, please use our returns portal.

Our Relaxound Boxes are manufactured under the highest quality standards. Should an error occur nonetheless, we will exchange the device immediately. We offer a 5-year guarantee against material and manufacturing defects for every Relaxound Box. The only exceptions are cases in which our product is used improperly. This is the case, for example, if the Relaxound Box is exposed to heavy rain or falls down.

Matching charging cables are included with our atmosphere sound boxes. An exception is the Zwitscherbox, which comes with batteries. Our single sound boxes, the Satelliteboxes, are delivered without a charging cable. They can be charged using any standard USB-C cable.

The photocell in the box reacts sensitively to changes in light, so your box may be activated “just like that”. For example, when the sun shines through the window in the morning. This “quirk” makes our boxes even more lovable for many.

The front of the box must not be pasted or covered. In addition, the motion sensor does not react in the dark. Of course, you can also “make the box chirp” in the evening by switching on the light. A tip: just change the location. It is of course also possible that you have to change the batteries or recharge the battery.

Our Relaxound boxes use a light-sensitive photocell as a motion sensor. The range of a box is up to 130 centimetres, although this may vary slightly from device to device. Since we use a photocell that responds to changes in light, the box does not react to movement in complete darkness.Our Heidiboxes, on the other hand, are equipped with a heat-sensitive sensor. These have a range of up to 300 centimetres and respond to movement even in the dark.

The reason: both photocells and heat sensors are extremely energy-efficient. They consume so little power that the batteries can last up to 12 months or longer. A conventional motion sensor would deplete the batteries within just two weeks.

The LED shows you the energy level of your box. A red LED means: Please charge the battery! A blue LED means: I am ready to go!

With the forest sticker you bring even more nature into your home. You can stick it anywhere, except on the front of your Relaxound Box. There the forest sticker reduces the sound quality and also covers the motion detector of your box.

In principle, this is possible: showering with natural sounds is even more relaxing. However, the water should not hit the box. So please set it up outside the shower cubicle.

We tried it out. Our boxes also feel good outdoors. However, they should be well protected from rain, for example under a canopy.

When our Zwitscherbox first hit the market in 2013, it was most often placed in the bathroom. Today, both we and our customers know that our boxes can enrich any space. That’s why our motto is: “Design your space with sound.” Set up your space with sound just the way you like it. Our boxes put a relaxed smile on faces, whether it’s the living room, hallway, or more unusual spots like an elevator or on top of the fridge.

We attach great importance to fair working conditions and long-term cooperation. At our production site in India, we work with a successful family business that is considered a model company in the region. Our wooden design fronts are handcrafted in a Thuringian craft business.

At least once a year we surprise you with Relaxound boxes in Limited Design Editions. These can be bought while stocks last. The most popular designs make it into our range and are available there for a longer period of time.

These topics are extremely important to us. That is why we donate 1% of our total annual turnover for audited environmental projects that have been certified by the organization “1% for the Planet”. The wood for our design fronts comes from local and sustainable forestry. Since our Relaxound boxes usually have a very long lifespan of 25 years and more, the raw materials rarely need to be recycled.

In our audio studio, we continuously develop new sound concepts. Currently, you can choose from the following Relaxound Boxes with atmospheric soundscapes: Zwitscherbox, Birdybox, Oceanbox, Lakesidebox, Zirpybox, Junglebox, and Heidibox. Each box is available in a variety of fronts, colours and designs. Our seven Satelliteboxes play single sounds and come in a color and with an oak wood front. Especially exclusive are our limited editions. Take a look around our shop!

We often get great suggestions for new Relaxound Boxes from our fans. We look forward to your ideas and who knows: maybe we will soon put them into practice!

On our sound boxes, you can hear different animals. The animal sounds are subtly embedded in the natural sounds of the environment, making it feel like you're "right there." Here you can find a list of the animals and nature sounds: 

No, we don’t offer that. For even more variety of sounds you can use our other Relaxound Boxes. This enables acoustic variety to be created easily and effectively across rooms.

Natural sounds like the chirping of birds or crickets are intuitive to calm. The cause lies in evolution: the chirping of birds already reliably signaled to our ancestors the absence of danger. We relax, we feel safe. The positive effect of natural sounds has been proven by numerous studies: For example, forest noises have been proven to help against depression, stress and burnout.

Your Zirpybox works best when it is bright. The volume of your set of 2 is preset and not variable. The boxes can be used individually, optimally they sound together.

Yes. You simply turn the volume wheel on the right side of your speaker until it clicks into place. Then the box is switched off.

Yes, to adjust the volume to your personal taste and the size of your space, all of our boxes come with a volume control. Simply turn the dial on the right side of the sound box. For our Satelliteboxes, you can use the latching switch to choose between two volume levels.

The blackbird’s chirping can be heard on the Zwitscherbox for 2 minutes. This makes the Zwitscherbox perfect for the bathroom or guest toilet, as it enables a moment of retreat. On the other hand, the bird concert of the blackbird sounds as an impulse for 20 seconds on the Birdybox. This makes the Birdybox particularly suitable for the kitchen at home, the hallway or the coffee kitchen in the office.

The location of the recording is very important for high quality natural sounds. The birdsong of the Zwitscherbox was recorded in a clearing in the Black Forest. The Lakesidebox continues to develop the theme of natural sound: We have composed an atmospheric soundscape from carefully selected natural sounds, into which you can immerse yourself again and again, tone for tone.