In this section you will find answers on the topic of purchase & payment.
Do you have questions about your order? Here you will find frequently asked questions about it.
Frequently asked questions about the warranty & returns of our products can be found in this section.
In this section you will find answers about the technology of our boxes.
In this section you will find answers about the use of our products.
In this section you will find answers about the design & manufacture of our products.
Do you have questions about the sound & effect of our products? Here you will find frequently asked questions about it.
Our prices include the legal sales tax. We cannot refund it to private individuals. Companies receive an invoice without VAT if they order by email. The invoice cannot be adjusted retroactively.
We are pleased that you want to get to know us personally! However, we don’t have a shop at our headquarters in Berlin. If you want to experience our products live before you make a decision, we recommend visiting one of our partner shops.
In the Relaxound online shop you will find the latest selection of our products 24/7. You can also buy them in well-run specialist shops.
Yes you can. Just have a look in our online shop. Choose your favorite Relaxound boxes as a set of 3 or 5 and send us an email to email@example.com. We will then personally take care of the processing of your individual order.
Pay securely with us by credit card (VISA or Mastercard), direct debit or PayPal.
IBAN: DE37 1002 0890 0026 6861 30
We do not enclose a printed invoice with your delivery, but send it to you by email. This is more environmentally friendly and saves a lot of paper and printing costs. This way you can easily send your order as a gift.
Yes! You can see exactly where your package is. In your order confirmation you will find the details of our shipping service provider in order to track your shipment.
We deliver free of charge within Germany and the entire European Union!
Great Britain, Switzerland, Iceland: EUR 14.95
Norway: EUR 19.95
Russia: EUR 39.95
USA, Canada, Australia, New Zealand: EUR 49.95
For all countries not listed here, please contact our customer service at firstname.lastname@example.org. Unfortunately, we have no control over the additional customs fees of individual countries that incur with every delivery.
Within Germany we ship directly on the day of the order, at the latest on the following day. Your order will be with you within 3-5 working days. If not, let us know! Delivery within the European Union usually takes 5 to 10 working days. If you order from us and do not live in the EU, please contact our customer service for detailed information: email@example.com.
We deliver free of charge within the entire EU. You can order from us even if you do not live in the European Union. Just write an email to firstname.lastname@example.org and we will check whether we can also deliver to your home country.
If you have bought a Relaxound product from one of our dealers, we will be happy to exchange your defective product for you. Write us an email to email@example.com and let us know which sound box model you have. We will then send you a new sound box immediately. The package for you contains a return slip with which you can conveniently send the defective product back to us.
If you bought your device directly in the Relaxound online shop, write us an email to firstname.lastname@example.org. We will then send you a new sound box immediately. The package for you contains a return slip with which you can conveniently send the defective product back to us.
Our Relaxound Boxes are manufactured under the highest quality standards. Should an error creep in anyway, we will exchange the device immediately. We offer a 5-year guarantee against material and manufacturing defects for every Relaxound Box. The only exceptions are cases in which our product has been used improperly. This is the case, for example, if the Relaxound Box has been exposed to heavy rain or has fallen.
Yes! The Zwitscherbox is ready to go immediately after unpacking.
The batteries in the Zwitscherbox last up to 12 months or longer on average. The rechargeable batteries in all other boxes last up to 2 months, depending on personal use. After a charging time of 90 minutes, the batteries in the boxes are ready for use again.
The range of a Relaxound Box is up to 130 centimeters. However, it can vary slightly for each device. Since we use a light-sensitive photocell as a motion detector, the box does not react to movements in the dark.
The photocell in the box reacts sensitively to changes in light, so your box may be activated “just like that”. For example, when the sun shines through the window in the morning. This “quirk” makes our boxes even more lovable for many.
The front of the box must not be pasted or covered. In addition, the motion sensor does not react in the dark. Of course, you can also “make the box chirp” in the evening by switching on the light. A tip: just change the location. It is of course also possible that you have to change the batteries or recharge the battery.
In our Relaxound Boxes we use a light-sensitive photocell as a motion sensor. The reason: photocells are extremely economical. They require so little power that the batteries will last up to 12 months or more. A conventional motion sensor would have consumed the energy after just 2 weeks.
The LED shows you the energy level of your box. A red LED means: Please charge the battery! A blue LED means: I am ready to go!
Your Zirpybox works best when it is bright. The volume of your set of 2 is preset and not variable. The boxes can be used individually, optimally they sound together.
With the forest sticker you bring even more nature into your home. You can stick it anywhere, except on the front of your Relaxound Box. There the forest sticker reduces the sound quality and also covers the motion detector of your box.
In principle, this is possible: showering with natural sounds is even more relaxing. However, the water should not hit the box. So please set it up outside the shower cubicle.
We tried it out. Our boxes also feel good outdoors. However, they should be well protected from rain, for example under a canopy.
The most popular places are the bathroom and guest toilet. Here the natural sounds have a particularly relaxing effect and always put a smile on your face. But unusual places are also very popular: Relaxound Boxes can also be found in elevators, refrigerators and bars, for example.
We attach great importance to fair working conditions and long-term cooperation. At our production site in India, we work with a successful family business that is considered a model company in the region. Our wooden design fronts are handcrafted in a Thuringian craft business.
At least once a year we surprise you with Relaxound boxes in Limited Design Editions. These can be bought while stocks last. The most popular designs make it into our range and are available there for a longer period of time.
These topics are extremely important to us. That is why we donate 1% of our total annual turnover for audited environmental projects that have been certified by the organization “1% for the Planet”. The wood for our design fronts comes from local and sustainable forestry. Since our Relaxound boxes usually have a very long lifespan of 25 years and more, the raw materials rarely need to be recycled.
In our audio studio we are continuously working on new sound concepts. You can currently choose from four Relaxound boxes: the Zwitscherbox, the Birdybox, the Oceanbox and the Lakesidebox. Each box is available with different fronts, colors and designs. Our Limited Editions are particularly exclusive. Have a look in our online shop!
We often get great suggestions for new Relaxound Boxes from our fans. We look forward to your ideas and who knows: maybe we will soon put them into practice!
The chirping of the blackbird is particularly relaxing, it is the star of the Zwitscherbox and the Birdybox. At the Lakesidebox, there are relaxed chattering ducks as well as the calming chirping of crickets. The animal voices are subtly embedded in the natural sounds of the surroundings, so that it feels as if you are “right in the middle”.
No, we don’t offer that. For even more variety of sounds you can use our other Relaxound Boxes. This enables acoustic variety to be created easily and effectively across rooms.
Natural sounds like the chirping of birds or crickets are intuitive to calm. The cause lies in evolution: the chirping of birds already reliably signaled to our ancestors the absence of danger. We relax, we feel safe. The positive effect of natural sounds has been proven by numerous studies: For example, forest noises have been proven to help against depression, stress and burnout.
Yes. You simply turn the volume wheel on the right side of your speaker until it clicks into place. Then the box is switched off.
Yes, you can use the wheel on the right of the Relaxound Box to adjust the volume to your taste and the size of the room.
The blackbird’s chirping can be heard on the Zwitscherbox for 2 minutes. This makes the Zwitscherbox perfect for the bathroom or guest toilet, as it enables a moment of retreat. On the other hand, the bird concert of the blackbird sounds as an impulse for 20 seconds on the Birdybox. This makes the Birdybox particularly suitable for the kitchen at home, the hallway or the coffee kitchen in the office.
The location of the recording is very important for high quality natural sounds. The birdsong of the Zwitscherbox was recorded in a clearing in the Black Forest. The Lakesidebox continues to develop the theme of natural sound: We have composed an atmospheric soundscape from carefully selected natural sounds, into which you can immerse yourself again and again, tone for tone.