If something should not be perfect ...

You are not completely satisfied or our product has a defect despite our high quality standards?
 Here you can find out how we can help you in an uncomplicated way.


When making a purchase in our online shop, you have the option of cancelling the purchase contract within 14 days of receiving the goods without giving reasons. The deadline is fulfilled if you send the goods before the period of 14 days has expired.

Please start the returning process first and send the product back to us in the original shipping packaging or in an equally damage-proof packaging. This ensures that the original packaging of the product is not damaged. All parts belonging to the product must be included. After checking the goods, we will reimburse you the amount using the payment method you selected when you placed your order.


Our Relaxound Boxes are manufactured under the highest quality standards. Should an error creep in anyway, we will exchange the device immediately. 

We offer a 5-year guarantee against material and manufacturing defects for every Relaxound Box. The only exceptions are cases in which our product is used improperly. This is the case, for example, if the Relaxound Box is exposed to heavy rain or falls down.


In our returns portal, we guide you through the returns or exchange process in a relaxed and uncomplicated manner:

When purchased
in our online shop

You have ordered at www.relaxound.com and would like to return the product or exchange it due to a defect.

When purchased
from a retailer

You have purchased from one of our retailers and would like to exchange the product due to a defect.

When received
as a gift

You have received one of our products as a gift and would like to exchange it due to a defect.

Do you still have questions? Then get in touch with us here.